Effective Date: 1/20/2025

Signal & Stone is committed to delivering high-quality technology services and solutions. Because our work often involves time, labor, and customized setups, refunds are handled according to the policy below.

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Services

Non-Refundable Services

The following services are non-refundable once completed:

• Network installations and configurations

• Smart home installations

• Computer cleanups and tune-ups

• On-site or remote labor

• Consultations and assessments

• Troubleshooting or diagnostic services

Once a service has been performed, the time and expertise provided cannot be returned.

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Subscription Services (Homecare Plans)

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Monthly Homecare Plans

• Monthly Homecare subscriptions may be canceled at any time.

• Billing will stop at the end of the current billing cycle.

• Partial refunds are not issued for unused time within a billing period.

Annual or Prepaid Plans (If Offered)

• Refunds are not available once service has begun.

• In special circumstances, prorated refunds may be considered at Signal & Stone’s discretion.

Hardware & Equipment

• All hardware sales are final once installed or opened.

• Unopened hardware may be eligible for a refund within 14 days, subject to a restocking fee.

• Custom-ordered equipment is non-refundable.

Antivirus & Software Licenses

• Antivirus and software licenses are non-refundable once activated.

• License management and setup services are non-refundable.

Satisfaction Commitment

If you are unhappy with a service, Signal & Stone encourages you to contact us. We will make reasonable efforts to address concerns or correct issues related to the original work.

Refunds are not guaranteed and are issued at the discretion of Signal & Stone.

Contact

If you have questions about this Refund Policy, please contact:

Signal & Stone
📧 support@signalandstone.net
🌐 signalandstone.net